Additional Information and FAQ’s:

Cancellations inside 7 calendar days of your confirmed booking date, and no-shows to appointments will result in the loss of deposit.

East Coast.  Full details supplied at time of booking deposit.

Can I ride my bike the morning of my fit session?
No - it is best you are not fatigued as you will be riding during the fit.

Can I ride my bike to the fit session?
No, from a personal hygiene perspective it is best you come fresh to the fit.

How long does a fit session take?
Please allow up to 4 hours, it is possible that your session could take longer depending on the work & changes required, but I always endeavour to finish within 4 hours.

What do I bring?
An email reminder with details of your fit session including what you should wear and what to bring along will be sent to you upon receipt of your booking deposit.

What if I have two bikes?
Consultation fees will apply for additional bikes, please email Toby the details to discuss.

What if I have two pairs of shoes?
Duplicating cleat position and foot correction on second or additional pair of shoes at the time of your bike fit session is charged as an additional S$100 per pair. 
For multiple pairs of shoes, please email Toby the details to discuss

Consultation Fees:
Consultations are available to existing fit clients to address any additional requirements such as additional pairs of shoes and/or a second bike setup.

Consultations are charged at S$150/per hour with a minimum of one hour’s booking, there after billed in half hour increments.

Mechanical Works
Mechanical works is defined as any work that is requires a qualified mechanic, such as:  re-cabling, gearing, tuning and servicing of bike(s), change a bottom bracket and crankset, cutting carbon seat posts & steerer forks, fitting and installing Di2 parts and internal batteries.  Mechanical works are not included in your bike fit session and will be chargeable by your local bike shop’s mechanics team.

Session Reminder:
A confirmation email and reminder will be sent at time of your booking
Please ensure you respond to the confirmation email to confirm your attendance

Email Support:
I will endeavour to answer all email enquiries in a timely manner.  However, flexibility is required as I travel frequently to different time zones.  As a rule of thumb, I aim to keep email support within working hours.

Warranty issues from parts purchased at time of your fit are the responsibility the purchaser.


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